Exchanges & Returns in 365 days

Holiday Notice

As the carriers will be on holiday from January 23 to January 31, we can only accept ordersbut won't ship out packages until the holiday is over. All packages in the holiday will be shipped out from February 1. Thanks for your understanding.

SHIPPING

We provide free shipping via the post office. It takes 18-25 days. We also offer 8-12 days delivery by DHL, only charging $5 shipping cost for each pair. 

Please confirm your shipping address before paying for it. Please leave your correct phone number and a valid, most frequently used email address for us to contact you if there is anything wrong with your order. Wrong information in your shipping address will cause unsuccessful delivery.

We will process your order in 24 hours and ship out your order in 24 hours. Orders on weekends will be processed next Monday. Orders during the holidays will be processed after the holiday. We will send you a confirmation email when processing your order and we will send you the tracking number in 24 hours after shipment.

If you need to change any information in your shipping address, please contact us as soon as possible after you place an order. Once your order has been shipped out, it is unable to change the shipping information. Besides, you should be responsible for wrong information that causes the unsuccessful delivery, such as paying for the shipping cost when refund occurs.

Friendly Notice:

• All estimated delivery time is derived from real world data collected from previous orders. It is approximate time for reference only. Delivery time depends on the shipping method you choose and the destination country you are in.

• Delivery time will also be affected by the Customs clearance. And it may take longer during public holidays. This is beyond our control. All service goes back to normal after each holiday.

• The status updating information on the carrier’s system may not be active immediately after the shipment. Please wait patiently and try again later. If the delivery time exceeds the estimated delivery time, please contact us and we will contact the carrier to check about your packages. 

• DHL doesn't accept shipping address like P.O.Box. In order to ship out your order as soon as possible, do not leave a p.o.box shipping address if you want to use DHL. Please make sure your city will match with your zip code.

• If you choose to ship via DHL, we will send you the original tracking number after the shipment. It will be updated 3-5 days later and then you will get a new tracking number that can be used to track on DHL. Please read our tracking number email carefully and wait patiently. 

Order Cancellation

We will be processing your order in 24 hours after receiving your order. So cancellation of an order should be requested before the order has been dispatched, that is in 24 hours. If we have shipped out your order, it cannot be cancelled. Hope you can understand this key point.