Exchanges & Returns in 365 days

FAQs

All online payments are secure. We created a secure transaction environment. The control system we used is the industry standard for encryption technology to protect your private information stored on our website. The encryption system offers security and peace of mind in your browser and local network supports the use of encrypted data transmissions. Are your high quality products? We promise quality products. You can see that we provide only high quality products on our online store, our goal is that you can have the elements for years and we know that this can benefit both of us. Our products are carefully selected, made by experienced workers, brand new, original packaging.


Do you accept international orders?

Yes, we are professional in dealing with international affairs and have rich experience in doing this. So far, we accept orders from most countries of the world, such as Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland,, United Kingdom and the United States directly from our website. If you do not know on shipping destinations, please contact us and we will respond quickly.

How long does it take for my ordered items?

Ordered items will be shipped out by EMS. It takes about 18-25 days to deliver. We charge $5 for each pair via DHL shipping (8-12 days).  DHL can't accept P.O.Box shipping address. For other address, DHL has a strict rule. So please make sure you leave a correct city name(not a town or community name) and a correct zip code.

Can I change my order after my credit card charged?

Please note that once an order has been placed and processed, it is difficult to make the change and cancellation. If you want to change your order, please contact us in 24 hours after you place the order. We will do our best to meet your situation. But once your order has been shipped, the order can not be changed or canceled.

How to track my order?

You can check the status of your order at any time by going directly to the Status section of my order in my account. Please note that you must have the order number and email address to track the status of orders. We will e-mail the tracking number for you. You can also track the status of your order on the carrier's website. Please note that the carriers can not update the records and the status of packages in time. DHL has usually got 2 tracking numbers for each package. You will get the second tracking number that can be used to track on DHL 3-5 days after  we send you the original tracking number. 

How long does it take to process an exchange or refund?

Total duration consists of two parts. The first part is the processing time. This is the time between when your request for exchange or refund, in addition to our treatment procedure. The second part is the actual shipping time. This is the time it takes for the package to be exchanged and returned to you. It usually takes 3-7 days. For a refund, generally we will make refund in 5 weekdays. But you may get the money in about 10-15 days because we use credit cards for payment. If you haven't got your money back after 15 days, you can contact your credit card banks and check with them.   

Will I have to pay extra for an exchange or refund?

It depends. If for any reason you are not satisfied with the item, but the fault is not caused by us, you must pay for shipping charges and return postage to exchange article. If you request a refund, the original shipment is not refundable. But if the factual evidence that the fault was caused by us, we take full responsibility and do not charge any additional fees.

Why the amount charged from my account is not different from the total amount of the items price? Is there a tax or shipping cost?

There is no tax and we offer free shipping if you choose the postal service. The extra money was not charged us but charged by the transaction system we are using to guarantee the funds safety of our customers and us. This extra money is  the transaction fee and it occurs as long as customers are paying overseas by credit cards. The amount is different depends on the card, location and the amount of the total price of your order. It can't be refunded when refund, return or exchange occurs.

Why the shoes are different from the ones in the pictures we see on your website?

The color difference may be caused by the technique of taking photos. If you mind this, please think carefully before place an order. Sometimes there will be a little difference in the shoes you get and you see on our website, it  may be caused by different patches of manufacturing. Sometimes the designer will change a little in style to make the shoes more fashionable.